Payment Policy

Payment Policy

Last updated: 23 April 2026

At Novaglowjewels, we are committed to providing our customers in the United Kingdom with a secure, transparent, and seamless payment experience. This policy outlines the payment methods we accept, the currency used, how we handle payment security, and what to do if you experience any issues.

Accepted Payment Methods

We accept the following secure payment methods:

Payment Method Type
💳 Visa Credit / Debit Card
💳 Mastercard Credit / Debit Card
💳 American Express Credit Card
🅿️ PayPal Digital Wallet

All payments are processed at the time of order confirmation. No order is dispatched before payment has been successfully authorised.

Payment Security

The security of your payment information is our highest priority. All transactions are processed through secure, encrypted payment providers compliant with the PCI-DSS (Payment Card Industry Data Security Standard).

Our website is protected by a valid SSL/TLS certificate, ensuring all data exchanged between your browser and our server is fully encrypted.

We never store your full credit card or payment details. All sensitive payment data is handled exclusively by our certified payment processors.

For more information on how we handle your personal data, please see our Privacy Policy.

Payment Confirmation

After your payment is successfully processed, you will receive an order confirmation email containing all relevant order details. If you do not receive this email within 30 minutes of placing your order, please:

  1. Check your spam or junk folder.
  2. Verify that the email address entered at checkout is correct.
  3. Contact us via our website chat or at support@novaglowjewels.com if the issue persists.

Failed or Declined Payments

If your payment is declined or cannot be processed, we recommend:

  • Double-checking your card details (card number, expiry date, CVV).
  • Ensuring your card is authorised for online purchases.
  • Verifying that sufficient funds are available or that your spending limit has not been reached.
  • Trying an alternative payment method.
  • Contacting your bank or payment provider if the issue continues.

If you continue to experience difficulties, reach out to us via our website chat or at support@novaglowjewels.com and we will do our best to help you complete your order.

Currency

All transactions on our website are processed in GBP (£). Prices displayed are in pounds sterling.

Novaglowjewels is registered in Scotland, United Kingdom. As all transactions are conducted in GBP, no currency conversion is applied for UK customers. If your bank or payment provider applies any international transaction fees on their end, these are outside our control and your responsibility. We recommend checking your bank's terms before placing an order if you are paying from a non-GBP account.

VAT & Taxes

All prices displayed on our website are in GBP (£). Any applicable VAT or tax obligations are handled in accordance with UK law. The final amount payable will be clearly displayed before you confirm your order.

Payment Disputes & Chargebacks

If you notice an unauthorised charge or discrepancy related to a Novaglowjewels order, please contact us first via our website chat or at support@novaglowjewels.com before initiating a chargeback or dispute with your bank or payment provider.

We are committed to resolving all payment issues quickly and fairly. Initiating a chargeback before contacting us may delay resolution and could affect your ability to place future orders.

If your issue cannot be resolved directly with us, you may seek assistance from:

Customer Service

For any questions related to payments or your order, our team is available:

Website chat: Available during business hours
Email: support@novaglowjewels.com
Monday – Friday: 8:00 AM – 6:00 PM (GMT+1)
Saturday – Sunday: 8:00 AM – 4:00 PM (GMT+1)

Related Policies

Terms & Conditions | Shipping Policy | Return & Refund Policy | Privacy Policy

Quick Links

Contact Us | FAQ | Track Your Order

Contact Information

Store name: Novaglowjewels
Registered address: 23 The Mound, Edinburgh EH2 2HG, Scotland, United Kingdom
Website chat: Available during business hours
Email: support@novaglowjewels.com